If your cutting machine is not showing new models, update it to the latest available version and then select “My” → “Data Update” to synchronize the newest available model data. Some newly released or niche models may still be unavailable because collecting and preparing their data takes time. If the machine was recently factory-reset, update the APP before performing the data update.
Documented symptom and possible causes
The machine may not display a newly released model because its local model database has not synchronized with the latest available data. The machine automatically updates its database when it is connected to the internet, so an offline or unstable Wi-Fi connection can prevent that update from completing.
There can also be a delay before certain models become available. Accurate dimensions and cutting templates must first be collected and prepared, particularly for newly released or niche models. During this period, model information may be missing or temporarily inaccurate.
A separate cause applies after a factory reset: the reset can roll the APP back to its earliest version. Older APP versions do not support many models introduced through later updates.
Checks and fixes for missing model data
- Check the network connection. Make sure the machine is online and connected to a stable Wi-Fi network so it can obtain database updates.
- Check for a software update. Select “My” → “Version Update” → “Update.” If a new APP version is available, the device will update automatically. If no update is available, the machine is already using the latest available APP version.
- Update the model data manually. Select “My” → “Data Update” and wait for synchronization to complete before checking the model again.
Additional steps after a factory reset
If the model list disappeared after the machine was reset, update the APP first. Select “My” → “Check for APP Update” and install APP version 3.0.0 or higher. Depending on the machine version, the menu layout may look slightly different.
Immediately after updating the APP, select “My” → “Data Update.” This synchronizes the new model data and language packs. Skipping the data update can leave text missing from the interface or produce k_date errors.
Expected result and availability limits
After the version check and data synchronization are complete, the device should obtain the latest model data currently available. If a specific new or niche model is still missing, its cutting data may not yet have been collected and prepared. In that case, allow time for the new model template to become available and update the data again when it has been released.
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