Restore Phone Models by Refreshing Cutting Software Data

If a screen protector cutting machine cannot load phone models and displays a blank cutting page, clear the app’s cache or storage data and re-download the software data files. Keep the machine connected to stable Wi-Fi during the first startup, and do not operate it until the update is fully completed. The issue is usually associated with the language setting or corrupted software data.

Documented Symptom and Possible Causes

This troubleshooting process applies when the machine does not load phone models and the cutting page appears blank. The documented possible causes are a language setting issue or corrupted software data. These causes relate to the app and its downloaded data rather than to a specific phone model.

A working internet connection alone may not always mean that data will load immediately. If the network is connected but loading still fails, cross-border network latency may be involved.

Clear and Re-download the Software Data

Use the following supported actions to refresh the app and restore its software data:

1. Make sure the cutting machine is connected to a stable Wi-Fi network during the first startup.
2. Clear the app’s cache or storage data.
3. Re-download the software data files.
4. Wait until the update is fully completed before operating the machine.

Do not begin using the machine while its software data is still updating. Completing the download is necessary before checking whether the cutting page and phone-model data are available again.

Check the Expected Result

After the software data has been downloaded and the update has fully completed, open the cutting page and check whether the phone models now load. The documented expected result is that the machine can display its phone-model data instead of showing a blank cutting page.

If the network is connected but the data still does not load, open My and select Data Update to refresh the data. Allow the refresh to complete before checking the cutting page again.

Contact Technical Support if Loading Still Fails

If clearing the cache or storage data, re-downloading the software files, completing the update, and refreshing My → Data Update do not restore loading, contact technical support through WhatsApp for further assistance and after-sales service.

The supported resolution is to refresh the app and its software data under a stable Wi-Fi connection, then verify the result only after the update is complete.