Find a Solution or Send the Right Details to Technical Support

To report a problem, first search the current window using keywords related to your issue. If you find a relevant solution, use that information to address the problem. If no relevant information is available, contact the technical team through WhatsApp and send a description, photo, or video of the issue. For size cutting problems, include the additional device and template details listed in this article.

How the Reporting Process Works

The reporting process begins with a search for information that may already address the issue. This can provide an existing solution without requiring a new report. WhatsApp is the supported reporting channel when the search does not return relevant information. The details you provide help the appropriate team review the reported problem.

Steps to Report a Problem

1. Search for an existing solution. Use the search bar in the current window and enter keywords related to the problem. Review the available information to determine whether a relevant solution already exists.
2. Report the unresolved issue through WhatsApp. If you cannot find relevant information, contact the technical team through WhatsApp. Send a description, photo, or video that shows or explains the problem. The technical team will assist you as soon as possible.

Details for a Size Cutting Problem

If the reported issue is specifically a size cutting problem discovered during cutting, send the following information with the report:

• The phone’s System Information page
• The corresponding cutting template or model name
• Comparison photos showing the cutting result and the actual device

These details help the data team quickly identify the affected template data and make the necessary correction. This information applies specifically to size cutting problems and is not stated as a requirement for every type of technical issue.

Completion and Response Limitation

The process is complete when you either find a relevant solution through the search or, if no suitable information is available, send the issue details to the technical team through WhatsApp. For a size cutting problem, include all three listed information items so the data team can identify and correct the template data. No exact response time is specified; the technical team will provide assistance as soon as possible.